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Ian Cole says the problem in trying to measure customer satisfaction is that

customers are unwilling to spend time participating in research

the results of the research sometimes fail to reflect the real situation

the cost of research outweighs the advantages gained by the company

1

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     BUSINESS

The best way to motivate staff is ...

seeing

displaying

showing

demonstrating

... them that their hard work is noticed

and appreciated.

6

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BUSINESS

IS THIS THE END OF COMMUTING?

Staying home’ is likely to be the new ’going to work’ in our region as a new generation of workers …

overturn  

overtake  

overgrow  

overcome  

… the traditional shape of the workplace by establishing their office at home, according to research by Runtertons Bankand Finance. Their report examined the …

swap  

tide  

shift  

exchange  

… in ways of working and living and the emergence of new kinds of workers and work practices. It predicts that the home will be the …

aim  

focus  

target  

point  

… of most people’s working lives and that ’demuting’ will be the next big trend, with 12 million people anticipated to be working from home by 2020. The report reveals that more than half (54.2%) of workers from the region see the home …

occurring  

emerging  

happening

becoming

… the new ’hub’ of work life. Approximately three quarters of people (73.2%) questioned for the survey …

expect  

rely  

suppose  

presume  

… to spend significant sums of money creating or improving their home office.

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Leggi e completa il testo con una delle opzioni proposte

 BUSINESS

According to Cole, why are customer surveys sometimes found to be unhelpful?

The surveys are not carried out frequently enough

Customers do not complete the questionnaires correctly

Companies misinterpret the information

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     BUSINESS

 
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Shares in WXD have ...

benefited

helped

supported

aided

... from favourable reviews of

their new model.

2

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BUSINESS

Unfortunately, there is a serious ...

opposite

contrast

difference

conflict

... of interest with our normal agency.

3

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BUSINESS

Outsourcing the assembly process

has given us a ...

margin

saving

refund

gap

... of approximately 20%.

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BUSINESS

When trying to get an accurate picture of consumers, Cole says that

it is necessary to take current economic conditions into account

it is important to conduct longer surveys to obtain new information

it is risky to assume that a positive response will guarantee loyalty

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     BUSINESS

What does Cole say about the internet and customer research?

Customers turn to the internet if they cannot give feedback to providers

Companies are failing to check internet forums for opinions of their products

Surveys conducted online are likely to get a positive response from customers

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     BUSINESS

 

GENERIC

 

LISTENING

 

 

Il tuo livello è:

 

Il tuo livello è:

 

 

POOR

 

POOR

 

 

Risultato test:

 

Risultato test:

 

 

0/10

 

0/10

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Migliora o perfeziona il tuo inglese - Scopri i nostri corsi su

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Troubled Covar plc is…

struggling

attacking

fighting

resisting

… off hostile bids from more than one direction.

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BUSINESS

We were surprised to see that our main competitor has ...

done

made

put

had

... their whole production site up for sale this week.

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 BUSINESS

According to Cole, customers should take into account whether the company

asks good questions in their survey

takes note of their feedback

deserves a good score

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     BUSINESS

Why does Cole criticise senior executives?

They are too ready to accept what they are told about survey results

They are not prepared to handle negative feedback themselves

They do not understand the importance of surveys as sources of information

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     BUSINESS

NOME
COGNOME
TELEFONO
E-MAIL

START

Inserisci i tuoi dati per cominciare

ENGLISH TEST

BUSINESS

ENGLISH

 

GENERAL

ENGLISH

Scegli il test che preferisci.

TEST SELECTION

- A: What's your name?

- B: …

My name John

My name's John

John is

I John

1

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    BASIC

-A: How old are you?

-B: I … (16).

am sixty

have sixty

am sixteen

hava sixteen

4

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     BASIC

Mrs Wilson usually …

driving

drives

does drive

drive

… to work.

6

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    BASIC

-A: ...

Do you like

Can you like

Would you like

Like you

... a cigarette?

-B: No thanks, I don’t smoke.

8

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        BASIC

 
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WRITING TEST - Introduce yourself to us:

BASIC

-A: What’s your job? ...

- B: …

I’m

I

I’m a

My job is

... secretary.

2

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        BASIC

- A: …

Who

Where

What

When

are you from?

- B: I’m from France.

3

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BASIC

-A: What’s the time?

- B: …

It

Is

Time's

It's

… 5:45.

5

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BASIC

There isn’t …

some

no

none

any

… money in the bank.

7

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    BASIC

Sorry I can’t talk now; …

I watch

I´m watching

I watching

I do watch

… a very good program on TV.

9

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BASIC

You don’t understand what I’m saying, …

are you?

don't you?

do you?

not?

10

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    BASIC

Does Eli get up when she hears her alarm clock?

Yes, she does

No, she doesn't

5

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     BASIC

What kind of coffee does Phil drink in the morning?

ice coffee

nice coffee

black coffee

no coffee

4

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     BASIC

 
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/ 10

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What are two things Adrienne does after she goes to the bathroom?

she has breakfast and she gets organized

she brushes her teeth and she takes a shower

she takes a shower and she gets organized

she takes a shower and she has breakfast

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     BASIC

Why does Conrad always go to the bathroom first?

because he dreams a lot during the night

because he doesn’t go to the toilet the night before

because he drinks a lot of water the night before

because he wants to drink another glass of water

3

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     BASIC

American cars are usually …

more big as

bigger than

bigger as

more big like

… Japanese

4

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 INTERMEDIATE

I can see a big black cloud; I think it …

is to

is going to

is

will be

… rain.

2

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INTERMEDIATE

Last year I …

did

were

was

have been

… in Greece.

1

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INTERMEDIATE

What is the first thing Barbara does in the morning?

gets out of bed

switches on her computer

opens her eyes

checks her email

2

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     BASIC

You don’t need that coat in here;

why don’t you …

Take off it

Take off

Take it off

Off take it

… ?

8

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INTERMEDIATE

If you get here late again, …

I’ll fire

I fire

do I fire

I fired

… you.

7

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 INTERMEDIATE

Haven’t you finished that job …

enough?

again?

yet?

Already?

5

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INTERMEDIATE

-A: Will you come to a club with us?

–B: No thanks; I don’t like …

dance

the dancing

dancing

to dancing

3

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INTERMEDIATE

What do you want …

I do

me do

me to do

I’ll do

… with all these books?

10

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INTERMEDIATE

She …

can be

may be

will be

must be

crazy to go out with

someone like him.

9

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INTERMEDIATE

He …

didn’t play

doesn’t play

wouldn’t play

hasn’t played

… tennis since 1995.

6

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INTERMEDIATE

 
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WRITING TEST - Narrative Composition

ADVANCED

 
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I ride my bicycle. I like to ride my bicycle around

if I'm able to I'll ride a bicycle to work, and also I like to walk everywhere. I've never owned a car, so I tend to

places.



PROSEGUI >>>

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     INTERMEDIATE

 
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WRITING TEST - Describe your reasons for learning English and how you plan to use it in the future:

INTERMEDIATE

What three things do we know about intelligence?

3 RISPOSTE CORRETTE

The brain is diverse

The brain is unique

The brain is distinct

The brain is dynamic


RIVEDI IL VIDEO

PROSEGUI >>>

6

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 ADVANCED

Sir Ken says that the purpose of education is to produce "university professors". Why does he think that?

UNA RISPOSTA CORRETTA

The system doesn't appear to prepare you for university

the system focuses on the academic world and it is out of touch with the real world

the system focuses on the academic world and it isn't out of touch with the real world


RIVEDI IL VIDEO

PROSEGUI >>>

5

 / 6

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 ADVANCED

PROSEGUI AL TEST >>>

01

 / 6

Guarda il video e prosegui al test

ADVANCED

Perhaps I should explain the …

underground

undercover

understanding

underlying

… reason for working in a restaurant

as a waiter in preparation for

a marketing job.

1

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ADVANCED

I like to go running two or three times a week, but to be honest, I'm not the best runner. I only ... I probably walk for fifteen minutes

and then walk for another fifteen minutes. I'm hoping someday I can work up to run, to do running for



PROSEGUI >>>

2

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     INTERMEDIATE

Last week I …

came up

came into

came across

came by

… that book you wanted

in a small shop.

3

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ADVANCED

Exercise? Including ... going to the gym

whatever physical activity I can get my hand on that doesn't involve really going to the gym would be preferable.



PROSEGUI >>>

6

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     INTERMEDIATE

The business has lost a lot of

orders recently and is going through a …

slender

poor

thin

acute

… time.

5

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ADVANCED

Dear Charles I thought it was …

in

about

at

by

… time I wrote to you and told

you what I’ve been up to.

9

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ADVANCED

 
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Sir Ken tells two stories about creative kids (the girl painting God and the boys in the nativity play). What do these stories tell him?

2 RISPOSTE CORRETTE

Children are not afraid to make mistakes; they are risk takers. The system teaches children not to experiment, to be afraid of mistakes

Children are afraid to make mistakes

Experimenting is where original ideas come from


RIVEDI IL VIDEO

PROSEGUI >>>

4

 / 6

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 ADVANCED

Why does Sir Ken believe we are all interested in education?

2 RISPOSTE CORRETTE

We have all gone through some sort of educational system; we all have emotions and opinions about this system

It doesn't influences all of us

Education is our future


RIVEDI IL VIDEO

PROSEGUI >>>

2

 / 6

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 ADVANCED

I like to go to the gym a few times a week, I like to go to the gym. I really like running, but at the moment

so I don't like to go running outside so I usually go to the gym and use the treadmill.



PROSEGUI >>>

3

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     INTERMEDIATE

A useful way to …

amass

increase

collect

gather

… your vocabulary is to

read as much as possible.

2

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ADVANCED

To stay in shape, I try and walk a lot, is one thing, and also I cycle into work two or three times a week. Now that might not sound like much but I actually

so that's a fair amount of exercise. It takes me about thirty, forty minutes.



PROSEGUI >>>

5

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     INTERMEDIATE

Time …

flows

flies

flees

files

… , it’s difficult to believe that

we’ve been here all day.

4

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 ADVANCED

Before you start applying

for any job, you must be absolutely

sure you have the right paper …

qualities

qualifiers

qualifying

qualifications

6

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ADVANCED

Dear Sir, I am writing this

letter to describe the …

incidents

instances

problems

examples

… I’ve been having with one

of your products.

8

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ADVANCED

As you will see from my …

endorsed

included

attached

appare

… C.V., I am currently working as a waiter.

10

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ADVANCED

Sir Ken says all kids have "tremendous talents", but we "squander them". What does he mean? How do we squander them?

2 RISPOSTE CORRETTE

We ignore and discourage some talents (music, fine arts, dance)

We give preference to certain (math, languages) talents

We give preference to certain talents ( music, fine arts, dance)

We ignore certain talents ( math, languages)


RIVEDI IL VIDEO

PROSEGUI >>>

3

 / 6

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 ADVANCED

Every week I go to yoga. I also go do some walking. I also do some push-ups every day, but

I also try to control what I eat. I don't eat that much oily food, or I don't drink much alcohol, so I guess that's how I try to keep fit.



PROSEGUI >>>

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     INTERMEDIATE

Interviewer: Perhaps you could

start by telling us why you’ve …

obtained for this job

intended for this job

applied for this job

asked for this job

7

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 ADVANCED